Sole Boutique - Online Sneaker Shop (210) 822-7653

Order Status

Order Status
Has my order shipped?
Click the “My Account / Order Status” link at the top right hand side of our site to check your orders status. If you do not see your order please email customer service or call customer service.

info@soleboutique.com
210-822-7653

We use FedEx to ship orders. Our packages can be tracked and are insured.
www.fedex.com/tracking
How do I change quantities or cancel an item in my order?
Click the “My Account / Order Status” link at the top right hand side of our site to view orders you have placed. Then click the “Change quantities / cancel orders” link to find and edit your order. Please feel free to contact us if you need further assistance.

If your order has been processed and you wish to cancel your order before it has been shipped please call our customer service department at 210-822-7653 and we will cancel your order. If your order has been shipped you will have to return the item(s) and adhere to the REFUND POLICY.

Refund Policy
Please allow a minimum of 10 days for us to receive and process your return. You can expect a refund within 10 days after we receive your return. We will notify you via email once we have received and processed the returned item(s). We will credit or refund the value of the merchandise total only. We’re sorry but we don’t credit shipping costs for returned orders. An exception will be made on refunding shipping charges ONLY if Sole Boutique was at fault for shipping the wrong item(s). Refunds will be given in the same form of payment as the original purchase.
How do I track my order?
Click the “My Account / Order Status” link at the top right hand side of our site to track your order. If you do not see your order please contact customer service by email or phone.

info@soleboutique.com
210-822-7653

We use FedEx to ship orders. Our packages can be tracked and are insured.

www.fedex.com/tracking
My order never arrived.
Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the UPS to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

FedEx
www.fedex.com/tracking

Customer Service
info@soleboutique.com
210-822-7653
An item is missing from my shipment.
Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

info@soleboutique.com
210-822-7653
Delivery / Shipping Policy
We use FedEx to ship orders. Packages can be tracked and are insured. We currently only ship within the United States. FedEx does not service P.O. Box or APO addresses.

We offer the following shipping services:
FedEx Overnight
FedEx 2nd Day
Fedex 3 Day
Fedex Ground

Shipping Cost:
Shipping charges vary depending on the package size, weight, and destination. You can check shipping charges before making a purchase by adding items to your cart and click the “check out button”. You will then be given the shipping fees. **You will not be charged for your order until you submit your credit card information.**

Orders do not ship until they have been fully processed. Orders will be processed within 24 hours of receipt Tuesday – Friday 10:00 a.m. – 6:00 p.m. Central Time. Please consider order processing time when selecting a shipping method.

*Monday we are closed
When will my back order arrive?
Back order items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you. We will contact you by email to give you an update on the status. Please feel free to contact us by email or phone if you have any questions or concerns.

info@soleboutique.com
210-822-7653